Background
House, Nancy Anita Van was born on August 3, 1950 in Ogden, Utah, United States.
("Reports results of nationwide field research conducted i...)
"Reports results of nationwide field research conducted in 1988 to discover which characteristics or features people look at when deciding whether or not they think a library is effective". -- Public Libraries Use with the companion volume (above) to improve customer service in your library.
http://www.amazon.com/gp/product/0838906192/?tag=2022091-20
(This text offers a planning programme to improve public l...)
This text offers a planning programme to improve public library management and evaluative processes. It is devoted to defining missions, setting appropriate goals and writing the planning document.
http://www.amazon.com/gp/product/0838933416/?tag=2022091-20
("Presents a set of well-tested, practical output measures...)
"Presents a set of well-tested, practical output measures that all kinds and sizes of academic libraries can use to evaluate their services to users". -- PreviewCovers basic measurement principles and methods as well as the administration and analysis of user surveys. Includes sample survey reports and blank measurement forms.
http://www.amazon.com/gp/product/0838905293/?tag=2022091-20
House, Nancy Anita Van was born on August 3, 1950 in Ogden, Utah, United States.
AB, University of California, Berkeley, 1971; Master of Library Science, University of California, Berkeley, 1972; Doctor of Philosophy, University of California, Berkeley, 1979.
Reference library, San Mateo County Library., Belmont, California, 1972-1975; coordinator, East Bay Information Svc., Oakland, California, 1975-1976; senior research associate, King Research, Inc., Rockville, Maryland., 1979-1981; assistant professor, University of California, Berkeley, 1981-1987; associate professor, University of California, Berkeley, 1987-1993; professor, University of California, Berkeley, since 1993; acting dean, University of California, Berkeley, since 1991.
(The output measures defined in this manual address aspect...)
("Reports results of nationwide field research conducted i...)
("Presents a set of well-tested, practical output measures...)
(This text offers a planning programme to improve public l...)
Member American Library Association, Association for Library and Information Science Education (research award 1983, 84).