Background
Carr, Clay Bryan was born on September 14, 1934 in Winchester, Virginia, United States. Son of Clay Bryan and Elizabeth Caldwell (Hume) Carr.
- Photos
- Works
- Photos
- Works
book
The Manager's Troubleshooter by Clay Carr (1996-01-15)
http://www.amazon.com/gp/product/B01JXQ9D9U/?tag=2022091-20
The Manager's Troubleshooter: Pinpointing the Causes and Cures of 125 Tough Day-To-Day Problems
(USED LIKE NEW CONDITION, SOFT COVER, TIGHT SPIRAL BINDING...)
USED LIKE NEW CONDITION, SOFT COVER, TIGHT SPIRAL BINDING, NEW PAGES, COLLECTIBLE AND READY TO SHIP (BXX-634)
http://www.amazon.com/gp/product/B001JJN3KA/?tag=2022091-20
Front-Line Customer Service: 15 Keys to Customer Satisfaction
(Provides valuable advice for small- to medium-sized busin...)
Provides valuable advice for small- to medium-sized businesses on how to turn unhappy buyers into dedicated customers. Based on eleven tactical principles (e.g., you don't sell products or services, or even benefits--you sell value), it shows how managers of these businesses can to turn their greatest asset--contact with the customer--to their best advantage. Discusses the basics of customer psychology and explains in detail what ''value'' means to a customer; gives specific advice on what front-line people have to do to enhance their businesses' value, how to train them, and how to keep them doing it. Goes on to give step-by-step advice on the process of dealing with unhappy customers by solving their problems and changing their expectations. Numerous examples and case studies included throughout.
http://www.amazon.com/gp/product/0471516163/?tag=2022091-20
Smart Training: The Manager's Guide to Training for Improved Performance
(To implement today's explosion of productivity strategies...)
To implement today's explosion of productivity strategies, managers everywhere are being told to provide even more training for their workers, especially in the light of developments such as total quality management, increased automation and expanded employee participation. According to the author of this work, the answer does not lie in more training, but rather in better, "smart" training. In this new guide he aims to provide managers with both the know-how and insights to manage their own in-house training resources and, when necessary, to purchase the most cost-effective, high-payout training available. Written from a manager's perspective, "Smart Training" shows how to determine who to train and why to train them, and how to be certain that their training delivers the specific performance objectives they seek. It addresses all the latest high-tech training methods, including computer- and video-based training, and shows how certain low-tech, low-cost methods can deliver high results.
http://www.amazon.com/gp/product/0070101647/?tag=2022091-20
The Competitive Power of Constant Creativity: Making "all day, every day creativity" your organization's secret weapon
(Book by Carr, Clay)
Book by Carr, Clay
http://www.amazon.com/gp/product/0814402259/?tag=2022091-20
Teampower: Lessons from America's Top Companies on Putting Teampower to Work by Clay Carr (1992-02-03)
http://www.amazon.com/gp/product/B01F9R7HBS/?tag=2022091-20
Clay Bryan Carr
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Clay Bryan Carr, American Federal civil service manager. Board of directors International Society for Performance Improvement; president Wyoming Association for Mental Health, 1961-1962, Federal Business Association, Dallas, 1977-1978, Federal Pers. Management Association, Memphis, 1980-1983; co-founder, president North-East Wyoming Association for Mental Health, 1962-1963; chairman Otero County Cmty. Action Agency, Alamogordo, 1969-1970.
Education
Bachelor, Washington & Lee University, 1956; Master of Divinity, Virginia Theological Seminary, 1959.
Career
Trainee, United States Information Agency Foreign Svc., Washington, 1964; trainee, VA, Portland, Oregon, 1964-1965; personnel specialist, VA, Fresno, California, 1965-1966; personnel specialist, Defense Depot, Ogden, Utah., 1966-1968; personnel specialist, Holloman Air Force Base, Alamagordo, New Mexico, 1968-1971; civilian personnel officer, Kingsley Field, Klamath Falls, Oregon, 1971; civilian personnel officer, Defense Contract Administration Region, Dallas, 1971-1980; civilian personnel officer, Defense Depot, Memphis, 1980-1983; civilian personnel officer, Defense Construction Supple Center, Columbus, Ohio., 1983-1987; chief, Defense Logistics Agency Civilian Personnel Superior vena cava syndrome Support Office, Columbus, since 1987. Presenter, moderator, panelist numerous conferences, 1975-1991.
Works
book
-
Smart Training: The Manager's Guide to Training for Improved Performance
(To implement today's explosion of productivity strategies...)
-
Front-Line Customer Service: 15 Keys to Customer Satisfaction
(Provides valuable advice for small- to medium-sized busin...)
-
The Manager's Troubleshooter: Pinpointing the Causes and Cures of 125 Tough Day-To-Day Problems
(USED LIKE NEW CONDITION, SOFT COVER, TIGHT SPIRAL BINDING...)
-
The Competitive Power of Constant Creativity: Making "all day, every day creativity" your organization's secret weapon
(Book by Carr, Clay)
- The Manager's Troubleshooter: Pinpointing the Causes and Cures of 125 Tough Day-to-day Problems (1990 Spiral-bound)
- The Manager's Troubleshooter by Clay Carr (1996-01-15)
- Teampower: Lessons from America's Top Companies on Putting Teampower to Work by Clay Carr (1992-02-03)
-
Smart Training: The Manager's Guide to Training for Improved Performance
Membership
Board of directors International Society for Performance Improvement. President Wyoming Association for Mental Health, 1961-1962, Federal Business Association, Dallas, 1977-1978, Federal Pers. Management Association, Memphis, 1980-1983.
Co-founder, president North-East Wyoming Association for Mental Health, 1962-1963. Chairman Otero County Cmty. Action Agency, Alamogordo, 1969-1970.
Interests
Connections
Married Dorothy Anita Groves (divorced August 1963. 1 child, Clay Bryan III. Married Helen Muriel McNeil (divorced October 1975).
Married Gayle Florence Wonders, July 2, 1976.
