The Toolbox for the Mind

(This text takes an interdisciplinary approach to creativi...)

This text takes an interdisciplinary approach to creativity by drawing on disciplines other than normal management areas, such as psychology, sociology and engineering. The book instead draws upon such disciplines as physics, history, biology, and chaos theory.

http://www.amazon.com/gp/product/0873894480/?tag=2022091-20

Horizontal Management

(To learn more about Rowman & Littlefield titles please vi...)

To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.

http://www.amazon.com/gp/product/0669269360/?tag=2022091-20

The Service Trainer Handbook: Managing Service Businesses in the 1990's (With Service Board)

http://www.amazon.com/gp/product/0070164142/?tag=2022091-20

Handling Employee Complaints: Human Resources Tools and Techniques

(This book focus on the issue of employee complaints, and ...)

This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints, better manage those complaints that remain and improve employee relations. To facilitate this, the authors have included a number of experimental learning exercise, role plays, ad case studies, and provided training note to help in the instruction. The text in the book is divided into two separate sections: Human Relations and Communications and Legal and Ethical Concerns. The first section, along with its related learning exercises, provides a wide array of human relations and communication tools to better resolve complaints. Topics include recognizing complaints, explaining work rules to employees, destructive actions that create complaints and types of peer review systems. The second section, combined with exercises and case studies, focuses on legal and ethical considerations. Critical issues such as race and sex discrimination and employment at will are addressed, with specific discussions of pregnancy leave, age discrimination and terminations.

http://www.amazon.com/gp/product/B00DMNQ344/?tag=2022091-20

Recruitment, Retention, and Employee Relations: Field-tested Strategies for the '90s

( This unique volume delivers practical and successful te...)

This unique volume delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain and improve its employee relations. A synthesis of effective recruiting techniques is explained including a review of Merck's Interview Skills workshop, Hewlett-Packard's Behavioral Interviewing and Marriott's recruitment programs. Effective retention techniques are also explained, including Federal Express' Guaranteed Fair Treatment Procedure, General Electric's Work Out Program, Motorola's Six Sigma program, Merck's Flextime program and Cypress' Goal Setting process. Several successful techniques for improving communication and recognition are also examined including PepsiCo's SharePower. Additionally, a wide range of techniques are examined which should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self esteem.

http://www.amazon.com/gp/product/0899306616/?tag=2022091-20

Horizontal Management: How to Empower Employees, Unleash Innovation and Improve Decision-Making

(This is an updated of my print edition published by Lexin...)

This is an updated of my print edition published by Lexington books. Facing a ferocious global marketplace marked by increased competition, constant change and a growing concern for customer satisfaction, many of the world's strongest companies have responded by adopting more flexible strategies and flattening their organizations. But Horizontal Management is not just a matter of meeting customer expectations and simplifying the organizational chart; it also means altering relationships and responsibilities. Modifying the way it makes decisions and motivates its workforce means that a company must raise pertinent questions and relinquish some very basic notions about the manner in which information is shared. For example: 1. How can a viable, systemic process be developed for improving decision-making and problem-solving that will increase an organizations competitive edge. 2. Which methods for empowering employees provide the greatest long-term gains? 3. How can use of key resources be improved to speed up product development and production? 4. How can barriers be eliminated between customers and suppliers and between managers and employees? Now, Dr. D. Keith Denton, in an innovative look at horizontal management, shows how to implement a win-win competitive strategy that goes well beyond the current emphasis on serving the customer. Rich in detailed success stories from leaders as Federal Express, Ford, General Electric and Motorola among others reveals why a broad, project-oriented horizontal approach to management is fast becoming the norm for global business. And, here for the first time, Denton provides a comprehensive road map complete with all the prerequisites, transformations and level one assumptions needed to decentralize an organization. Simply and clearly, he explains: 1. What's needed to guarantee successful customer service. 2. How to improve quality throughout the organization. 3. How to encourage greater innovation throughout the organization. 4. How to motivate employees to accept more responsibility, take risk, assume accountability and make better decisions. 5. How to simplify and eliminate the decision-making process. 6. Which advanced strategies and procedures can systematically transform a company into a completely horizontal, fully empowered organization. 7. How to create effective Self Directed Work Groups. 8. What five steps will create a more equitable culture. For managers who recognize the need to restructure the way they do business if they are to survive and prosper, Horizontal Management provides a comprehensive blueprint for achieving a totally flat, equitable style of management.

http://www.amazon.com/gp/product/B00CAE6SGY/?tag=2022091-20

Quality Service: How America's Top Companies Are Competing in the Customer-Service Revolution...and How You Can Too.

http://www.amazon.com/gp/product/0872015513/?tag=2022091-20

Employee Complaint Handling: Tested Techniques for Human Resources Managers

( This book focuses on the issue of employee complaints, ...)

This book focuses on the issue of employee complaints, and has been designed for use as both a self-instruction manual and training device to teach supervisors and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints and to better manage those complaints that remain. To facilitate this, the authors have included a number of experiential learning exercises, role plays, and case studies, and provided training notes to help in the instruction. The text in the book is divided into two separate sections: Human Relations and Communications, and Legal and Ethical Concerns. The first section, along with its related learning exercises, provide a wide array of human relations and communication tools to better resolve complaints. Topics covered include recognizing complaints, explaining work rules to employees, destructive actions that create complaints, and types of peer review systems. The second section, combined with exercises and case studies, focuses on legal and ethical considerations. Critical issues such as race and sex discrimination and employment-at-will are addressed, with specific discussions of pregnancy leave, age discrimination, and terminations. The book concludes with a selected bibliography and an index. This study will be an important reference for human resource and personnel managers, and for classes in business management and employee relations. It will also be a valuable addition to both college and public libraries.

http://www.amazon.com/gp/product/0899304338/?tag=2022091-20

Retention, Recruitment and Employee Relations: How Innovative Organizations Do It

(This is a condensed and updated version of my paperback b...)

This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations. The original book contains an expansion of techniques described here. This condensed version still contains a synthesis of effective recruiting techniques including Merck’s Interview Skills workshop, Hewlett-Packard’s Behavioral Interviewing and Marriot’s recruitment programs. Many historically effective retention techniques are also, including, such as Federal Express Guaranteed Fair Treatment Procedure, General Electric’s Work Out among others. Several successful techniques for improving organizational and face to face communication and recognition by organizations like Hyatt Corporation, American Express, SRC and many others are also included. The book examines techniques that should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self-esteem. This condensed and updated edition of the print version delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of managers with human resources responsibilities. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.

http://www.amazon.com/gp/product/B00DAFYBAW/?tag=2022091-20