Background
Kaplan, Daniel I. was born on January 18, 1943 in Newark.
(Singled out by Fortune and The New York Times as a remark...)
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
http://www.amazon.com/gp/product/0471591297/?tag=2022091-20
Kaplan, Daniel I. was born on January 18, 1943 in Newark.
Bachelor of Science, Rider University, 1965. Master of Business Administration, Fairleigh Dickinson University, 1969.
President equipment rental, The Hertz Corporation, Park Ridge, New Jersey, from 1978; executive vice president, The Hertz Corporation, Park Ridge, New Jersey, since 1988.
(Singled out by Fortune and The New York Times as a remark...)
Member New Jersey Rental Association.