Background
Jennerich, Edward John was born on October 22, 1945 in Brooklyn. Son of William James and Anna Johanna (Whicker) Jennerich.
( Emphasizing training and development, this book covers ...)
Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.
http://www.amazon.com/gp/product/156308466X/?tag=2022091-20
(Customer service plays an important role in the library r...)
Customer service plays an important role in the library reference department. This text shows librarians how to combine creativity with professional expertise in serving patrons. This new edition reflects sociological and technological changes and the ALA's new guidelines.
http://www.amazon.com/gp/product/B00EQC8TF6/?tag=2022091-20
Jennerich, Edward John was born on October 22, 1945 in Brooklyn. Son of William James and Anna Johanna (Whicker) Jennerich.
Bachelor of Arts, Trenton State College, 1967; M.S.L.S., Drexel U., 1970; Doctor of Philosophy, University Pittsburgh, 1974.
Teacher United States history Rahway High School, New Jersey, 1967-1970. Librarian Westinghouse High School, Pittsburgh Public School, 1970-1974. Administrative intern University Pitts, 1973.
Chairman department library science Baylor University, Waco, Texas, 1974-1983. Dean School Library Science Southern Connecticut State University, New Haven, 1983-1984. Vice president academy affairs Virginia Intermont College, Bristol, 1984-1987.
Graduate dean Seattle University, 1987-1989. Associate provost for academy administration, dean Graduate School, 1989-1997. President Knowledge Northwest Inc., since 1997.
Member review panel Fulbright Administrative Exchange, 1983-1986.
( Emphasizing training and development, this book covers ...)
(Customer service plays an important role in the library r...)
Board directors Waco Girls Club, Texas, 1977-1983. Member American Library Association (office for library personnel resources 1980-1982), American Association University Administrators (board directors 1980-1982, 83-86, 89-93, 94—, vice president since 1996, executive committee 1982-1987, chairman overseas liaison committee 1982-1987, Eileen Tosney Administrative Excellence award 1985), Association for College and Research Libraries (executive board directors 1984-1988), Queen City Yacht Club (rear commodore 2007-2008), Queen City Yacht Club (vice commodore 2008-2009, commodore since 2009), Phi Delta Kappa.
Married Elaine Zaremba, May 27, 1972. Children– Ethan Edward, Emily Elaine.