Background
Bassett, Glenn Arthur was born on December 19, 1930 in Fort Collins, Colorado, United States. Son of Glenn Willard and Rosalie Alberta (Morrish) Bassett.
((1 Audio Cassette and Booklet) Each of the titles in this...)
(1 Audio Cassette and Booklet) Each of the titles in this program contains a basic manual or handbook, accompanied by a 60 minute audio cassette on a particular type of managerial interviewing. They are equally suited to individual study and classroom use. By reading the concise, easy to understand text, and as directed, listening to the sample interviews on the cassette, users can quickly enhance their knowledge of those interviewing skills that are essential to success in their jobs. No. 4 cover the problem employee interview.
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( High performance systems are a source of major competit...)
High performance systems are a source of major competitive advantage and a sure path to increased market share. The advantage consistently goes to the nation, the army, the team that discovers an organization design that gives it an edge in competition. Like much invention, the discovery of a high performance organization design is most likely to come about through trial and error under competitive pressure. At the threshold of the twenty-first century, critical analysis of the history of high performance offers a rich fund of historical information and insight into the course of high performance systems evolution. This book offers a beginning into a better understanding of how high performance systems develop and are superseded by ever newer and more advanced systems. From history, social science research and the lessons of present-day global operations strategy, those elements that seem fundamental to past and future high performance management are identified in this timely critique. It concludes with suggested directions for exploration in the reinvention of tomorrow's high performance systems.
http://www.amazon.com/gp/product/0899308139/?tag=2022091-20
( Effective service delivery requires a transition from h...)
Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inefficiency is inherent in such a shift. The Japanese experience suggests, however, that this convention is in error; success is available if we can only organize operations away from capital toward labor intensiveness with emphasis on multipurpose machinery and multiskilled workers as the foundation. Wholly new devices that accept the inevitability of bottlenecks and focus on managing them are required for managing work flow. A century of mass production has set in place habits and concepts of operations management that are inappropriate to the need. A new vision is needed. This book outlines an operations vision based on proven principles of management and organization science that can guide the way into an emerging service era. Glenn Bassett looks at a variety of service industries from the perspective of cost and quality management. He argues the basic inevitablitity of suboptimized plant and equipment utilization. The potential for conflict between commodity and noncommodity dimensions of service is examined. Basic methods of cost control and work flow management are described. The varied and sometimes shifting bases of service quality are described in considerable detail, industry by industry where necessary. Methods for selecting and training effective service-providers are reviewed. Reform of government service as metaphor and model for the service revolution is detailed. The focus always is on sound, cost-effective, high-quality service delivery using the best available operations methods. It is sound operations management that will contribute genuine value to tomorrow's service industries. The basics of that discipline are the subject of this book.
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consultant Management educator
Bassett, Glenn Arthur was born on December 19, 1930 in Fort Collins, Colorado, United States. Son of Glenn Willard and Rosalie Alberta (Morrish) Bassett.
Bachelor, University of California, Berkeley, 1954; Doctor of Philosophy, Yale University, 1978.
Personnel director, Climax (Colorado) Molybdenum Company, 1960-1962; consultant, General Electric, Fairfield, Connecticut, 1962-1979; professor management, U. Bridgeport, Connecticut, since 1979; chair department management, U. Bridgeport, Connecticut, 1991-1995; dean School of Business, U. Bridgeport, Connecticut, since 1995. Consultant Organisation Diagnostics Inc., Lyme, Connecticut, since 1978, board directors Executive Network, Lyme.
((1 Audio Cassette and Booklet) Each of the titles in this...)
( Effective service delivery requires a transition from h...)
( High performance systems are a source of major competit...)
(Book by Bassett, Glenn A)
Chairman board trustees Southport (Connecticut) Congressional Church, 1987-1990. Member Academy Management Society for Industrial and Organizational Psychology, Production and Operations Management Society, Rotary (board directors Bridgeport, 1987-1990, vice president Deep River club 1994-1995, president 1995-1996).
Married Mechanical Engineering Gregory, May 9, 1952 (divorced August 1977). Children: Glenn Arthur Junior, Glenna Lynn. Married Olivette Irene Potts, August 20, 1977.
Children: John Alfred, Olivette Irene.