Background
Kanji, Gopal Kishore was born on August 14, 1938 in Patna, Bihar. Son of Nani Lal and Shakuntala Kanji.
(Business Excellence and Total Quality Management (TQM) mo...)
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
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Kanji, Gopal Kishore was born on August 14, 1938 in Patna, Bihar. Son of Nani Lal and Shakuntala Kanji.
Bachelor of Science, Patna University, India, 1959. Master of Science, Patna University, 1961. Master of Science, Sheffield University, England, 1965.
Doctor of Philosophy, Sheffield City Polytechnic, 1978.
Assistant lecturer Sheffield University, 1965—1967. Lecturer Sheffield City Polytechnic, 1967—1975, senior lecturer, 1975—1978, principal lecturer, 1978—1986. Head statistics Sheffield Hallam University, 1986—2001.
Director Kanji Quality Culture, Sheffield, since 2001. Statistical consultant British Class Research, Sheffield, 1971. Consultant Bluecercle Industries, 1985—1986, Manchester Passenger Transport, 1978—1988, British Telecommunications, 1996—1999.
(Business Excellence and Total Quality Management (TQM) mo...)
Fellow: American Society for Quality (Grant medal 2002). Member: International Academy for Quality (academician since 1997), International Statistical Institute.
Married Valerie Cooke, March 10, 1966. Children: Heather M.G. Cooke, Dilip David.