Background
Kappa, Margaret McCaffrey was born on May 14, 1921 in Wabasha, Minnesota, United States. Daughter of Joseph Hugh and Verna Mae (Anderson) McCaffrey.
(Managing Housekeeping Operations shows what it takes to d...)
Managing Housekeeping Operations shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. The third edition of Managing Housekeeping Operations has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry. New and updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.) Post 9/11 security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing) Contents: The Role of housekeeping in Hospitality Operations Environmental and Energy Management Planning and Organizing the Housekeeping Department Housekeeping Human Resource Issues Managing Inventories Controlling Expenses Safety and Security Managing an On-Premises Laundry Guestroom Cleaning Public Area and Other Types of Cleaning Ceilings, Walls, Furniture, and Fixtures Beds, Linens, and Uniforms Carpets and Floors Tubs, Toilets, and Vanities
http://www.amazon.com/gp/product/0866122524/?tag=2022091-20
Kappa, Margaret McCaffrey was born on May 14, 1921 in Wabasha, Minnesota, United States. Daughter of Joseph Hugh and Verna Mae (Anderson) McCaffrey.
Bachelor of Science in Hotel Management, Cornell Univercity, 1944. Graduate Dale Carnegie course, 1978. Certified hospitality housekeeping executive.
Assistant executive housekeeper Kahler Hotel, Rochester, Minnesota, 1944. Executive housekeeper Saint Paul Hotel, 1944-1947, Plaza Hotel, New York City, 1947-1951. Executive housekeeper, personnel director Athearn Hotel, Oshkosh, Wisconsin, 1952-1958.
Director housekeeping The Greenbrier, White Sulphur Springs, West Virginia, 1958-1984.
Consultant, since 1984. Teacher housekeeping United States and foreign countries.
Consultant. Visiting lecturer Cornell Univercity Author: (with others) Managing Housekeeping Operations, 1989.
President Saint Charles Borromeo Parish Association, White Sulphur Springs, 1962, vice president, 1980, 82. Technical advisory, host 2 educational videos American Hotel and Motel Association, 1986.
Host Kappa on Kleaning for video Spectra Vision AHMA Ednl. Institute, 1994.
(Managing Housekeeping Operations shows what it takes to d...)
President St. Charles Borromeo Parish Association, White Sulphur Springs, 1962, vice president 1980, 82. Technical advisory, host 2 educational videos American Hotel and Motel Association, 1986. Host Kappa on Kleaning for video Spectra Vision AHMA Educational Institute, 1994.
Member AARP, Cornell Hotel Society (president 1980-1981, executive committee 1981-1982, First Women President), National Executive Housekeepers Association (president New York chapter 1950), New York University Hotel and Restaurant Society (honorary life), National Woman's Quota (charter member Greenbrier County), St. Charles Parish Association, White Sulphur Springs Busy Bees, American Association of Retired Persons.
Married Nicholas Francis Kappa, September 15, 1956. Children: Nicholas Joseph, Christopher Francis.