Michael W. Lowenstein

Background

Michael W. Lowenstein was born on October 15, 1942 in Harrisburg, Pennsylvania, United States. Son of Alfred N. and Sylvia Y. Lowenstein.

Education

Michael graduated from Villanova University with his B.S. in 1964. Later, he received from the University of Pittsburgh his M.B.A. in 1965.

Career

Michael worked at Customer Retention Associates in Upper Darby, PA, as managing director since 1995. He was also a consultant to ROI Systems.

Achievements

• Michael received Golden Quill Award from ASQC Quality Press and Management Achievement Award from American Society of Association Executives.

Works

More photos

• book

  • Customer Retention : An Integrated Process for Keeping Your Best Customers
  • The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior
  • The Customer Loyalty Pyramid
  • One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior

Membership

Michael has been a member of Society of Consumer Affairs Professionals, American Management Association, American Society for Quality Control.

Interests

• Reading, martial arts, bonsai, music

Connections

Michael married Eleanor S. on April 6, 1968, but their marriage ended on February, 1994. Lowenstein has 2 children: Joanna, Shari.

Father:

Alfred N. Lowenstein

Mother:

Sylvia Y. Lowenstein

Spouse:

Eleanor S. Lowenstein

child:

Joanna Lowenstein

child:

Shari Lowenstein