Como Hablar Con Sus Clientes\Talking with Your Customers

http://www.amazon.com/gp/product/9683805132/?tag=2022091-20

Talking With Your Customers: What They Will Tell You About Your Business When You Ask the Right Questions

(Written specifically for small businesses that want to en...)

Written specifically for small businesses that want to enjoy the immense benefits of improved customer service, this book focuses on sample customer surveys and action tools that help ensure that customer service is not lip service but an ongoing and vital concern. Wing is a White House Fellow.

http://www.amazon.com/gp/product/0793105161/?tag=2022091-20

The Macrolichens of New England (Memoirs of The New York Botanical Garden, Volume 96)

(The Macrolichens of New England is the most comprehensive...)

The Macrolichens of New England is the most comprehensive work of its kind. Based on fieldwork and research by the authors during the last 35 years, this volume includes: -Descriptions of 98 genera and 461 species. -Color photographs of 308 species. -Introductory material on general lichen morphology and a glossary of terms for less experienced readers, along with advice on collecting lichens and performing chemical tests. -A review of the ecological role of New England lichens, as well as the geography, geology, climate, conservation status, and major biogeographical zones for lichens in New England. -Identification keys, both general and genus-specific, to 502 species, including the 461 New England species and 41 additional species known from adjacent states and provinces that could occur in this region. -Synonyms, misapplied names, common names, morphology, chemistry, worldwide range, usual substrate, distribution in New England, and comparisons with similar species.

http://www.amazon.com/gp/product/0893274771/?tag=2022091-20

Slay the E-mail Monster: 96 Easy Ways to Dramatically Increase Productivity

(The e-mail monster is a real problem. Talk to most people...)

The e-mail monster is a real problem. Talk to most people in corporations today and you will hear a common recurring theme, "I am swamped with e-mail!" E-mail overload is considered an inescapable fact in this information, wireless and digital age. Schedules are disrupted. Priorities are changed. The volume of e-mail grows and the stress increases exponentially. In fact workers have come to believe that this is a normal part of work. If you ask office workers what they do, most will begin by saying that they spend too much time processing e-mail. In our years coaching knowledge workers at all levels, one thing has become clear. The need to exploit the promised benefits of the technology has caused workers to forget the process altogether. The process is not e-mail; it is business communication. Even though you are a hard working knowledge worker, our research shows that up to eight hours per week is wasted effort. Following the steps in this book can recover those hours and allow you to focus on what we call value work: projects and tasks that matter most to you and your organization's success. Additionally you will gain the peace of mind that all tasks are under control, you will reduce your stress because you will be less harried, and you will accomplish increased amounts of valued work that results in both a happy boss and happy clients.

http://www.amazon.com/gp/product/1451550030/?tag=2022091-20

The Macrolichens of New England (Memoirs of The New York Botanical Garden, Volume 96)

(The Macrolichens of New England is the most comprehensive...)

The Macrolichens of New England is the most comprehensive work of its kind. Based on fieldwork and research by the authors during the last 35 years, this volume includes: -Descriptions of 98 genera and 461 species. -Color photographs of 308 species. -Introductory material on general lichen morphology and a glossary of terms for less experienced readers, along with advice on collecting lichens and performing chemical tests. -A review of the ecological role of New England lichens, as well as the geography, geology, climate, conservation status, and major biogeographical zones for lichens in New England. -Identification keys, both general and genus-specific, to 502 species, including the 461 New England species and 41 additional species known from adjacent states and provinces that could occur in this region. -Synonyms, misapplied names, common names, morphology, chemistry, worldwide range, usual substrate, distribution in New England, and comparisons with similar species.

http://www.amazon.com/gp/product/0893274771/?tag=2022091-20

Origami Bugs Kit: [Origami Kit with 2 Books, 96 Papers, 20 Projects]

(Make simple and fun origami insects with this easy paper ...)

Make simple and fun origami insects with this easy paper craft kit. Ants, dragonflies, tarantulas are just a few of the creepy, crawly creatures you can create with friendly origami kit. World renowned origami artist Michael LaFosse introduces this paper craft kit that kids and paper folders of all ages will love—turning brightly colored sheets of origami paper into 20 different insects and arachnids. Use it to craft eye-catching origami for your friends, to decorate your room—or as a wonderful gift for insects lovers. All of the folds are simple enough to be origami-for-kids projects and are a great way to learn origami. The origami paper in the kit already has printed patters so no paint or glue is required, just unpack and start folding right away! This origami kit contains: • 2 full-colored, 32-page booklets • Clear step-by-step instructions • Easy-to-follow diagrams • 20 simple origami insect projects • 96 sheets of durable authentic origami folding paper • A variety of different colors and patterns • 2 sheets of gold foilOrigami Bugs Kit provides you this stunning collection of origami projects that will have you folding your own insect zoo in no time! Origami projects include: • Butterfly • Caterpillar • Firefly • Grasshopper • Ant • And many more…

http://www.amazon.com/gp/product/0804838062/?tag=2022091-20

The Macrolichens of New England (Memoirs of The New York Botanical Garden, Volume 96)

(The Macrolichens of New England is the most comprehensive...)

The Macrolichens of New England is the most comprehensive work of its kind. Based on fieldwork and research by the authors during the last 35 years, this volume includes: -Descriptions of 98 genera and 461 species. -Color photographs of 308 species. -Introductory material on general lichen morphology and a glossary of terms for less experienced readers, along with advice on collecting lichens and performing chemical tests. -A review of the ecological role of New England lichens, as well as the geography, geology, climate, conservation status, and major biogeographical zones for lichens in New England. -Identification keys, both general and genus-specific, to 502 species, including the 461 New England species and 41 additional species known from adjacent states and provinces that could occur in this region. -Synonyms, misapplied names, common names, morphology, chemistry, worldwide range, usual substrate, distribution in New England, and comparisons with similar species.

http://www.amazon.com/gp/product/0893274771/?tag=2022091-20