Background
Kano, Noriaki was born on April 29, 1940 in Tokyo. Son of Chusan and Fusako Kano.
狩野紀昭
Kano, Noriaki was born on April 29, 1940 in Tokyo. Son of Chusan and Fusako Kano.
Bachelor of Science, University Tokyo, 1964. Master of Science, University Tokyo, 1966. Dr Engineering, University Tokyo, 1970.
He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.
In the late 1970s and early 1980s Kano and his colleagues laid the foundation for a new approach to modeling customer satisfaction.
Kano challenged the conventional beliefs that improving each attribute of a company"s product or service will lead to increased customer satisfaction. Kano believed that not all attributes of product or service performance are equal in the eyes of the customer, and that some attributes create higher levels of customer loyalty than others
One of his well known books is the Noriaki Kano completed his undergraduate, masters, and doctoral degrees in the engineering school of the University of Tokyo.
Fellow American Society for Quality Control. Member Japanese Society Quality Control (board directors, editor Journal Hinshitsu 1987-1988, 90-92), Japanese Industrial Management Association, Association for Quality and Participation (member academic board), International Academy for Quality (academician).
Married Akiko Rai, March 9, 1968. Children: Kazunori, Naokazu.