Background
Brown, Paul Bradley was born on July 15, 1954 in Newark. Son of Martin Ely and Marilyn Ann (Wasserman) Brown.
(In this completely revised and updated edition of the cus...)
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve • Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.
http://www.amazon.com/gp/product/0385504454/?tag=2022091-20
(The founder and CEO of Miller Business Systems offers adv...)
The founder and CEO of Miller Business Systems offers advice on motivating employees, suggesting that companies take a personal approach by coaching employees as they would a team and empowering workers, giving them opportunities to develop and improve. Tour.
http://www.amazon.com/gp/product/0312092628/?tag=2022091-20
(For the first time, the world's largest financial institu...)
For the first time, the world's largest financial institution (more than 400 offices in the U.S., with over 1.8 million retirement accounts) has put its name on a book. Grow Rich Slowly is the first book to distill the expertise of these retirement financing authorities and tailor it to the specific needs of real readers.
http://www.amazon.com/gp/product/0670846740/?tag=2022091-20
(Recounting his stormy tenure as coach of the Holmdel Athl...)
Recounting his stormy tenure as coach of the Holmdel Athletic Association league's baseball team for children ages 6 to 8, a New Jersey family man discusses his adventures with lively kids and unpredictable parents. National ad/promo.
http://www.amazon.com/gp/product/0312076398/?tag=2022091-20
(Argues that the key to a business's success lies in the c...)
Argues that the key to a business's success lies in the competence, creativity, and commitment of its people, presenting important principles of business leadership and profiles of thirty-six extraordinary leaders. 25,000 first printing. $25,000 ad/promo. Tour.
http://www.amazon.com/gp/product/0670858749/?tag=2022091-20
Brown, Paul Bradley was born on July 15, 1954 in Newark. Son of Martin Ely and Marilyn Ann (Wasserman) Brown.
AB, Rutgers University, 1976. Juris Doctor, Rutgers University, 1983.
Reporter, Star Ledger, Newark, 1976-1980; associate editor, Forbes magazine, New York City, 1980-1985; marketing editor, Business Week, New York City, 1985-1986; senior writer, Inc. magazine, New York City, 1986-1992; senior editor, Finance World, New York City, since 1992; managing editor, Finance World, 1993-1995; editorial consultant, Finance World, since 1995.
(In this completely revised and updated edition of the cus...)
(The founder and CEO of Miller Business Systems offers adv...)
(Recounting his stormy tenure as coach of the Holmdel Athl...)
(Argues that the key to a business's success lies in the c...)
(For the first time, the world's largest financial institu...)
(Book by Smith, Geoffrey N., Brown, Paul B.)
Member American Bar Association.
Married Anne Christine Peck, August 3, 1980. Children: Peter James Peck, Shannon Rachel Peck.