Background
Hernon, Peter was born on August 31, 1944 in Kansas City, Missouri, United States. Son of Robert M. and Ethel S. (Grazier) Hernon.
( This books provides a detailed overview of conflicting ...)
This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution of federal information through print and non-print information handling technologies. Drawing from published literature and interviews with key Federal officials, it provides a framework for viewing Federal information policies and practices.
http://www.amazon.com/gp/product/0893913820/?tag=2022091-20
( Viewing Library Metrics from Different Perspectives: In...)
Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes helps academic librarians go well beyond the basic guideposts of inputs and outputs to explore a wide range of metrics for measuring their effectiveness and improving performance. Based on their groundbreaking article, "Outcomes Assessment: Not Synonymous with Inputs and Outputs," Robert Dugan and Peter Hernon, along with coauthor Danuta Nitecki, give libraries the tools they need to see beyond their own walls and interpret both outcome and impact metrics from the perspective of the parent institution, the customer, and the stakeholder, as well as the library itself. Viewing Library Metrics from Different Perspectives makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation. Chapters four through nine examine the four perspectives and their attendant metrics. The final chapters discuss how best to present and interpret the results.
http://www.amazon.com/gp/product/1591586658/?tag=2022091-20
( Service quality is an issue separate from internal obse...)
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.
http://www.amazon.com/gp/product/1567502105/?tag=2022091-20
Hernon, Peter was born on August 31, 1944 in Kansas City, Missouri, United States. Son of Robert M. and Ethel S. (Grazier) Hernon.
Bachelor, University Colorado, 1966. Master of Arts, University Colorado, 1968. Master of Arts, University Denver, 1971.
Doctor of Philosophy, Indiana University, 1978.
From assistant professor to associate professor Simmons College, Boston, 1978-1983. From associate professor to professor University Arizona, Tucson, 1983-1985. Professor Simmons College, since 1986.
Visiting professor Victoria University, Wellington, New Zealand, 1995-1996.
( Viewing Library Metrics from Different Perspectives: In...)
( This books provides a detailed overview of conflicting ...)
( Service quality is an issue separate from internal obse...)
Married Elinor Hernon, December 30, 1972. Children: Alison K., Linsay C.