Background
Marquart, Petra A. was born on July 16, 1948 in Fairmont, Minnesota, United States. Daughter of Walter H. and Mavis I. Marquart.
(The Power of Service: Keeping Customers for Life is a com...)
The Power of Service: Keeping Customers for Life is a comprehensive approach to customer service that ulitmately holds each individual responsible for his or her behavior. It addresses the complex issues that affect people's willingness to perform well and their dedication to their work. It shows how people are affected by their leaders, the power they are given to perform, how they are rewarded and recognized, and the systems, procedures and policies within which they work. This book addresses those issues and offers solutions and suggestions as to how organizations can create environments in which people thrive and inspire people to provide world-class service.
http://www.amazon.com/gp/product/0966271602/?tag=2022091-20
Marquart, Petra A. was born on July 16, 1948 in Fairmont, Minnesota, United States. Daughter of Walter H. and Mavis I. Marquart.
Bachelor in Communications, Metropolitan State University, Minneapolis, 1998.
Principal Petra Marquart and Associates, Minnetonka, Minnesota, since 1998. Training coordinator Customized Training Superior vena cava syndrome/Hennepin Technology College, Plymouth, since 1990. Adjunct instructor/Communications Resource Management certified Minnesota Multi Housing Association, Bloomington, 1987—1998.
Board directors education Minnesota Multi House Association, Bloomington, Minnesota, 1992—1997. Board directors American Council on Exercise, Honeywell, Minnesota, 1994—1998. Consultant Mayo Clinic, Rochester, 1999—2001.
(The Power of Service: Keeping Customers for Life is a com...)
Stephen Minister Gethsemane Lutheran Church, Hopkins, Minnesota. President National Organization of Women, Jackson, 1975—1976.