Background
Rubin, Rhea Joyce was born on June 14, 1950 in Chicago, Illinois, United States. Daughter of Harold and Edith (Botkin) B.
(The power of books for life enhancement is a widespread f...)
The power of books for life enhancement is a widespread factor in human cultures. The use of literature for its therapeutic effect is instinctive in poets, dramatists, and novelists. Bibliotherapy as the more precisely directed reading to assist in the resolution of specific human ills, is a more recently emerging use of literature. This volume is an important addition to a series of publications that aim at giving form to the practice and a substantial theoretical base to the field.
http://www.amazon.com/gp/product/0912700076/?tag=2022091-20
(A guide for the public or academic librarian seeking huma...)
A guide for the public or academic librarian seeking humanities programming funds from NEH or a state humanities council. The manual considers every aspect of the process, beginning with a sound rationale for humanities programming as a legitimate library endeavour.
http://www.amazon.com/gp/product/1555700837/?tag=2022091-20
(How do libraries deal with angry comments on their websit...)
How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff . Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.
http://www.amazon.com/gp/product/1555707319/?tag=2022091-20
(Does dealing with angry customers eat up staff time, incr...)
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
http://www.amazon.com/gp/product/1555703720/?tag=2022091-20
(Library services and programs that not only meet goals bu...)
Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support. According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: * Enhance library programs using evaluation techniques * Use and customize the 14 step-by-step workforms to address unique needs * Gather and interpret statistically accurate data to demonstrate outcomes * Measure, evaluate, and present outcomes to attract funding Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The Toolkit includes tips on creating evaluations, coding data, and selecting a sample. By assessing the impact of services in users lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.
http://www.amazon.com/gp/product/0838935605/?tag=2022091-20
Rubin, Rhea Joyce was born on June 14, 1950 in Chicago, Illinois, United States. Daughter of Harold and Edith (Botkin) B.
Bachelor, University of Wisconsin, 1972; Master of Arts, University of Wisconsin, 1973.
Director, Oregon Regional Library for The Blind and Handicapped, Salem, 1976-1978; librarian, National Council on Aging, Inc., Washington, 1978-1980; consultant, Rubin Cons., Oakland, California, since 1980. Consultant Illinois Department Corrections, Springfield, 1981-1982, Florida State Library., Tallahassee, 1984, Missouri State Library., Jefferson City, 1985, Massachusetts Department Corrections, Norfolk, 1985-1986, California Department Mental Health, Sacramento, 1985-1987, New York Department Mental Health, Albany, 1987, Texas State Library., Austin, 1987, California State Library., Sacramento, 1987-1989, Oregon State Library., Salem, 1988, Ohio State Library., 1990, Washington State Library., 1990.
(How do libraries deal with angry comments on their websit...)
(Does dealing with angry customers eat up staff time, incr...)
(Library services and programs that not only meet goals bu...)
(A guide for the public or academic librarian seeking huma...)
(The power of books for life enhancement is a widespread f...)
(Book by Rubin, Rhea Joyce)
(Book by Rubin, Rhea Joyce)
Member American Library Association (chair numerous committee since 1972, Shaw award 1980).
Married Lawrence Berman, June 7, 1975. 1 child, Hannah Rubin Berman.