Background
Gerson, Richard F. was born on December 27, 1951 in Brooklyn. Son of Mark S. Gerson and Faith Laudia.
(After completing this course, you will have the critical ...)
After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry. Everyone is aware of the importance of satisfying customers, however, how do you measure their satisfaction? This video walks you through measuring quality and customer satisfaction by teaching you what to measure, when to measure it, how to measure it, how to analyze the data, and what to do with your results. Employees from all parts of an organization will benefit from this knowledge, from the business owner to the front-line supervisor to the customer contact employee.
http://www.amazon.com/gp/product/1560522984/?tag=2022091-20
(This book is particularly useful for small business owner...)
This book is particularly useful for small business owners and service providers. It is a resource for anyone who knows the value of a written marketing plan and the necessity of revising it on a regular basis. You will learn the elements of a business plan, how to write a good marketing plan and the methods to implement the plan.
http://www.amazon.com/gp/product/1560520833/?tag=2022091-20
(Attracting new customers. Meeting and exceeding expectati...)
Attracting new customers. Meeting and exceeding expectations. Keeping traffic returning to your door. Every company can achieve outstanding customer service. In fact, nothing is more critical to long-term success. No matter what products or services you bring to market, it's all about making people choose you first and making them glad they did. Learn the strategies that work and methods that will set your company apart.
http://www.amazon.com/gp/product/1426019564/?tag=2022091-20
(Learn to handle sales, publicity, public relations, promo...)
Learn to handle sales, publicity, public relations, promotion, and advertising in cost-effective ways.
http://www.amazon.com/gp/product/1560521724/?tag=2022091-20
(This book can help you and your organization go beyond cu...)
This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.
http://www.amazon.com/gp/product/1560521155/?tag=2022091-20
management and marketing consultant
Gerson, Richard F. was born on December 27, 1951 in Brooklyn. Son of Mark S. Gerson and Faith Laudia.
Bachelor of Science, Brooklyn College, 1972; Master of Science, Brockport State College, 1974; Doctor of Philosophy, Florida State University, 1978.
President, Gerson Goodson Inc., Safety Harbor, Florida, since 1979.
(After completing this course, you will have the critical ...)
(This book can help you and your organization go beyond cu...)
(This book can help you and your organization go beyond cu...)
(Learn to handle sales, publicity, public relations, promo...)
(This book is particularly useful for small business owner...)
(Proven techniques and methods to evaluate and improve cus...)
(Book by Gerson, Richard F.)
(Attracting new customers. Meeting and exceeding expectati...)
(New)
Member American Society for Training and Development (senior advisor 1992-1994), American Marketing Association.
Married Robbie G. Goodson, December 20, 1981. Children: Michael, Mitchell.