Background
Dougherty, Richard Martin was born on January 17, 1935 in East Chicago, Indiana, United States. Son of Floyd C. and Harriet E. (Martin) Dougherty.
(Despite technologies, many basic library activities still...)
Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling techniques. Specific examples from all areas of library operations are presented to illustrate how techniques can be applied to analyze what occurs at critical service areas. Streamlining Library Services provides detailed information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use techniques such as brainstorming and focus groups; organize a work flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis as well as reporting study results and making recommendations to management, and guidelines are provided for managers and staff as they strive to streamline activities. The final two chapters should be of special interest to managers. The first chapter is devoted to implementation issues and strategies that must be addressed as new workflows and services are introduced, and the latter chapter focuses on organizational change issues and strategies for building staff support toward change.
http://www.amazon.com/gp/product/0810851989/?tag=2022091-20
library and information science professor
Dougherty, Richard Martin was born on January 17, 1935 in East Chicago, Indiana, United States. Son of Floyd C. and Harriet E. (Martin) Dougherty.
Bachelor of Science, Purdue University, 1959. Doctor of Humane Letters honoris causa, Purdue University, 1991. Master of Library Science, Rutgers University, 1961.
Doctor of Philosophy, Rutgers University, 1963. Doctor of Humane Letters honoris causa, University Stellenbosch, South Africa, 1995.
Head acquisitions department, University Library, U. North Carolina, Chapel Hill, 1963-1966; associate director libraries, U. Colorado, Boulder, 1966-1970; professor library science, Syracuse University, New York, 1970-1972; university librarian, U. California-Berkeley, 1972-1978; director university library, University of Michigan, Ann Arbor, 1978-1988; acting dean School Library Science, University of Michigan, Ann Arbor, 1984-1985; professor school information, University of Michigan, Ann Arbor, 1978-1998; president, Dougherty & Associations, since 1994. Consultant, change management libraries. Founder, president Mountainside Public Corporation, since 1974.
(Despite technologies, many basic library activities still...)
Trustee Ann Arbor District Library., since 1995, president of the board of trustees, since 1998. Member American Library Association (county 1969-1976, 89-92, Executive Board 1972-1976, 89-92, endowment trustee 1986-1989, president 1990-1991), Association Research Libraries (board directors 1977-1980), Research Libraries Group, Inc. (Executive Committee 1984-1988, Chairman of the Board Governors 1986-1987), Society Scholarly Public (board directors 1990-1992, Executive Committee 1991-1992), International Federation Library.
Assns. (round table of editors of library journals 1985-1987, standing committee university library section 1981-1987).
Married Ann Prescott, March 24, 1974. Children– Kathryn E., Emily E. Children by previous marriage– Jill Ann, Jacquelyn A., Douglas M.