Background
Johnston, Robert was born on February 22, 1953 in Blackburn, Lancashire, United Kingdom.
- Photos
- Works
- Photos
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book
Service Operations Management: Improving Service Delivery (4th Edition)
( This international market-leading book, aimed at both s...)
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
http://www.amazon.com/gp/product/0273740482/?tag=2022091-20
Service Operations Management (3rd Edition)
(* Written specifically to better serve the needs of stude...)
* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.
http://www.amazon.com/gp/product/1405847328/?tag=2022091-20
Service Operations Management by Prof Robert Johnston (2000-12-06)
http://www.amazon.com/gp/product/B01K93OVTS/?tag=2022091-20
Robert Johnston
Edit ProfileEducation
Bachelor of Science 1st class, Aston U., United Kingdom, 1974; Postgraduate Certificate in Education, Lancaster U., United Kingdom, 1975.
Career
Manager, PGL Young Adventure Ltd., United Kingdom, 1975-1977; operations manager, PGL Young Adventure Ltd., United Kingdom, 1978-1980; teacher, North Yorkshire Education Authority, United Kingdom, 1977-1978; senior lecturer, Sheffield Polytechnic, United Kingdom, 1980-1985; senior lecturer Warwick Business School, Warwick U., Coventry, England, since 1985.
Achievements
Works
book
-
Service Operations Management: Improving Service Delivery (4th Edition)
( This international market-leading book, aimed at both s...)
-
Service Operations Management (3rd Edition)
(* Written specifically to better serve the needs of stude...)
- Service Operations Management by Prof Robert Johnston (2000-12-06)
-
Service Operations Management: Improving Service Delivery (4th Edition)
Membership
Member British Institute Management, British Academy Management, Operations Management Association (United Kingdom), Decision Sciences Institute (United States).
