Kettinger received his Bachelor of Science from Northeastern University in 1976, and his Master of Public Administration from the University of Massachusetts Amherst in 1979. At the University of South Carolina in 1991 he received an Mississippi with the thesis, entitled "A Model of Research Communication and Media Selection and Use", and in 1992 his Doctor of Philosophy with the thesis entitled "Inter-organizational Computer-based Communication.".
Kettinger started his academic career as researcher at the Bureau of Governmental Research and Service of the University of South Carolina. At the universities Management Science Department Moore School of Business appointed assistant professor in 1993, associate professor in 1999 and full professor in 2006. At the University of South Carolina Kettinger held administrative positions as Associate Director of the Institute of Information Management from 1982 to 1984.
Assistant Dean for Information and Technology Resources at the College of Business Administration from 1989 to 1993.
Director of the Center for Information Management and Technology Research (CIMTR) from 1993 to 2004. And Doctor of Philosophy Coordinator at the Management Science Department from 2001 to 2006.
Varun Grover and Varun Grover and Marchand, Kettinger,, and Choong C. Kettinger,, James TC Teng, and Subashish Guha.
