Background
Qiao, Yuhua was born on October 22, 1962 in Ling-Bao, Henan, China. Came to the United States, 1990. Daughter of Zhen-Ying Qiao and Cong-Xian Chang.
(This study examines how the shared cultural values of emp...)
This study examines how the shared cultural values of employees in a Polish firm influence management attempts top transform organizational practices in a newly privatized factory. By introducing a foreign management approach, Total Quality Management (TQM), the management of this factory presents a potential conflict of values between the employees and the management philosophy. Tracing the historical and contemporary impact of traditional, political and religious influences in Poland and utilizing ethnographic techniques of observation, interviews, and secondary source data, the author identifies four patterns of shared mindsets. These mindsets, insecurity and instability, distrust, reluctance to assume responsibility and a struggle between individualism and collectivism generate resistance to the successful implementation of TQM in this factory.Organizational studies research has identified cultural differences in values but previous studies have not examined the congruence assessment that employees make when confronted with a management intervention, such as TQM. The author finds that an incongruence between societal values and the values the employees perceive are embedded in the TQM approach produced actual outcomes that are not consistent with TQM objectives of empowerment, teamwork, visionary leadership and continuous improvement of quality. Employees demonstrated a reduced sense of empowerment, team goals that are counterproductive to organizational goals, autocratic leadership and an increased focus but not sustainable effort toward improving quality.The book examines the reasons for these results through detailed description and extensive quotations from employees both inside the Polish firm and throughout Polish society.
http://www.amazon.com/gp/product/0815333935/?tag=2022091-20
public administration educator
Qiao, Yuhua was born on October 22, 1962 in Ling-Bao, Henan, China. Came to the United States, 1990. Daughter of Zhen-Ying Qiao and Cong-Xian Chang.
Master of Arts, Huanghe University, China, 1987. Master of Public Administration, Southwest Missouri State University, Springfield, 1992. Doctor of Philosophy in Public Administration, Florida Atlantic University, Boca Raton, 1998.
Teacher Northern 1 High School, Henan, 1980-1982. Lecturer Huanghe University, 1987-1990. Graduate assistant Florida Atlantic University, 1992-1998, Southwest Missouri State University, 1990-1992, assistant professor public administration, since 1998.
(This study examines how the shared cultural values of emp...)
Member American Society for Public Administration, Association Chinese Professors Social Science in the United States.
Married Xinyuan Zhu, December 16, 1989. Children: Dounan Alyssa Zhu, Melinda Chenxi Qiao.