Background
Schneider, Benjamin was born on August 11, 1938 in New York City. Son of Leo and Rose (Cohen) Schneider.
(The last three decades have seen a dramatic increase in t...)
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
http://www.amazon.com/gp/product/0761921478/?tag=2022091-20
(Sponsored by the Society for Industrial and Organizationa...)
Sponsored by the Society for Industrial and Organizational Psychology, a division of the American Psychological Association.Reveals how examining climate and culture together can advance understanding of the behavior of individuals within organizations, as well as overall organizational performance in such diverse areas as financial planning, marketing, and human resource development.
http://www.amazon.com/gp/product/155542287X/?tag=2022091-20
(Staffing Organizations: Contemporary Practice and Theory,...)
Staffing Organizations: Contemporary Practice and Theory, the new third edition of a classic in the field, shows how organizations of all sizes can use effective staffing procedures as a source of sustained competitive advantage. Practically, the book shows how to choose, develop, and administer effective staffing procedures, including conducting job analyses, defining and measuring job performance, identifying predictors of performance that are both valid and legally defensible, and using this information to make sound hiring decisions. All three authors are active practitioners and recommendations based on their experiences are interwoven throughout the chapters. The authors are also grounded in a scientific, conceptual perspective that informs what they say and do in the staffing area. They review cutting-edge theory and research in diverse areas of importance to the practice of staffing, and identify scientific advances as well as areas that should be informed by additional research. Examples of such cutting-edge issues include: *multilevel staffing models linking individual, group, and organizational levels; *comprehensive consideration of diversity and cross-cultural challenges; *the opportunities and challenges of the use of information technology in staffing; *the legal, professional, and ethical challenges facing staffing practitioners; *modern statistical approaches (e.g., structural equation modeling, item response theory, hierarchical linear modeling); and *integrated models of staffing predictors and frameworks for understanding predictor and criterion spaces. Each chapter contains real-world examples and illustrations, a discussion of best practices, practical recommendations, and directions for future research. In doing so, Staffing Organizations: Contemporary Practice and Theory is a modern version of a genuine classic.
http://www.amazon.com/gp/product/0805855807/?tag=2022091-20
( The fields of organizational climate and organizational...)
The fields of organizational climate and organizational culture have co-existed for several decades with very little integration between the two. In Organizational Climate and Culture: An Introduction to Theory, Research, and Practice, Mark G. Ehrhart, Benjamin Schneider, and William H. Macey break down the barriers between these fields to encourage a broader understanding of how an organization’s environment affects its functioning and performance. Building on in-depth reviews of the development of both the organizational climate and organizational culture literatures, the authors identify the key issues that researchers in each field could learn from the other and provide recommendations for the integration of the two. They also identify how practitioners can utilize the key concepts in the two literatures when conducting organizational cultural inquiries and leading change efforts. The end product is an in-depth discussion of organizational climate and culture unlike anything that has come before that provides unique insights for a broad audience of academics, practitioners, and students.
http://www.amazon.com/gp/product/1848725280/?tag=2022091-20
(This volume examines the formal processes for staffing or...)
This volume examines the formal processes for staffing organizations in a comprehensive yet straightforward style designed to enhance accessibility and encourage learning. Those in business administration, psychology, and labor and industrial relations will benefit from the coverage of a wide variety of staffing issues. From recruitment to cost benefits analysis and from job analysis to interviewing, topics are presented with current information and examples illustrate the procedures and options. Staffing is both a practical and theoretical problem; the interplay of the real world to work and theoretical constructs has produced a set of provocative insights and findings. This book looks at those findings as well as some of the major advances that have come from the scientific community as it explores basic behavioral, psychological, and statistical issues relevant for the study of human behavior at work. Readers will come away with the understanding that if organizations adopt appropriate job analysis, assessment, and validation techniques, effective strategies for finding employees with good potential can be developed and will result in employees who will be more productive, give better service, be absent less and produce higher quality work.
http://www.amazon.com/gp/product/0881336726/?tag=2022091-20
(This text offers guidelines on what it takes to deliver o...)
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
http://www.amazon.com/gp/product/0875845703/?tag=2022091-20
(Sponsored by the Society for Industrial and Organizationa...)
Sponsored by the Society for Industrial and Organizational Psychology, a division of the American Psychological Association. Reveals how examining climate and culture together can advance understanding of the behavior of individuals within organizations, as well as overall organizational performance in such diverse areas as financial planning, marketing, and human resource development.
http://www.amazon.com/gp/product/0470622032/?tag=2022091-20
consultant psychology professor
Schneider, Benjamin was born on August 11, 1938 in New York City. Son of Leo and Rose (Cohen) Schneider.
Bachelor, Alfred University, 1960. Master of Business Administration, City University of New York, 1962. Doctor of Philosophy, University Maryland, 1967.
Assistant professor administrative science and psychology Yale University, New Haven, 1967-1971. Professor psychology-management University Maryland, College Park, 1971-1979, professor psychology and management, 1982—2004, professor emeritus, since 2004. Senior research fellow Valtera Corporation, since 2003.
John A. Hannah professor organizational psychology Michigan State University, East Lansing, 1979-1982. Visiting professor Institute Administration and Enterprise, University Aix-Marseille, 1993, 99, 2001, Peking University, 1988, Tuck School Business Administration, Dartmouth College, 1999.
(Staffing Organizations: Contemporary Practice and Theory,...)
(This volume examines the formal processes for staffing or...)
( The fields of organizational climate and organizational...)
(Sponsored by the Society for Industrial and Organizationa...)
(Sponsored by the Society for Industrial and Organizationa...)
(The last three decades have seen a dramatic increase in t...)
(This text offers guidelines on what it takes to deliver o...)
(New)
Fellow American Psychological Association, American Psychological Society, Society for Industrial and Organizational Psychology (president 1984-1985, Distinguished Science Contributions award 2000, Scholarly Contribution award 2004), Academy Management (president organizational behavior division 1982-1983, Haneman Career Contributions award, Human Resource Division 2009), American Marketing Association (services marketing special interest group, Career Contributions award 2006), San Diego Industrial and Organizational Professionals (president 2005-2006), Society Human Resources Management (Michael Losey Human Resource Research award 2009).
Married H. Brenda Jacobson, January 29, 1961. Children: Lee Andrew, Rhody Yve.