Background
Carter, Carla Cifelli was born on June 2, 1949 in Chicago Heights, Illinois, United States. Daughter of John Louis and Irene Frances (Romandine) Cifelli.
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book
Human Resources Management and the Total Quality Imperative
(Companies can talk quality until they're blue in the face...)
Companies can talk quality until they're blue in the face, but if employees don't buy in, quality won't happen. This book shows how the human resource department can be a powerful force in introducing and sustaining total quality efforts throughout a company. Readers can learn how they can lead employee involvement, recognise and reward outstanding efforts, tailor compensation practices to a TQM environment and train employees to "think quality". The book offers many checklists, charts and other practical aids, including: dozens of examples of current, successful programmes; a quality training course curriculum, plus instruction on how to use the 7 basic quality tools.
http://www.amazon.com/gp/product/0814450814/?tag=2022091-20
Carla Cifelli Carter
Edit ProfileEducation
Bachelor, Western Michigan University, 1971. Master of Business Administration, Arizona State University, 1985.
Career
Teacher Limestone High School, Maine, 1971-1975. Manager employment and training Chubb Life Insurance, Concord, New Hampshire, 1975-1978. Employee relations supervisor TRW, Inc., Plainville, Connecticut, 1978-1979.
Assistant director corporation training Cigna, Bloomfield, 1979-1982. Consultant to human resources department Sentry Insurance Company, Scottsdale, Arizona, 1983-1984. Assistant vice president Bank of America, Phoenix, 1984-1987.
President Carla Carter & Associates, Inc., since 1986. Employee development administrator City of Phoenix, 1987-1990. Director American Productivity and Quality Center, Houston, 1990-1995.
Senior examiner Arizona Quality Alliance, 1994-1995. Presenter in field.
Achievements
Works
book
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Human Resources Management and the Total Quality Imperative
(Companies can talk quality until they're blue in the face...)
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Human Resources Management and the Total Quality Imperative
Membership
Advisor Literary Volumes, Phoenix, 1989. Member Governor's Conference on Quality, Arizona, 1993-1994. Member technical integrity county Arizona Quality Alliance, since 1996.
Member ASTD (governmental affairs director 1988-1989), American Quality and Participation Society (national presenter 1992), American Society Quality, Organisation Development Network (national presenter 1989), Society Human Resource Management (regional presenter 1992, national presenter 1994), The Conference Board (national presenter 1995), LOMAHuman Resources Forum, Arizona Quality Alliance (regional presenter 1994, 96).
Interests
Connections
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Born
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Nationality
American
Education
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1971
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1985
Career
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1971 - 1975
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1975 - 1978
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1978 - 1979
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1979 - 1982
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1983 - 1984
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1984 - 1987
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1986
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1987 - 1990
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1990 - 1995
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