MS Catherine Devrye: Customer Service Zoo : Create Customers for Liie-And a Life for Yourself (Paperback); 2013 Edition

http://www.amazon.com/gp/product/B01GMICBN2/?tag=2022091-20

Customer Service Zoo: Create Customers for Liie-and a LIfe for Yourself

(If you’ve ever thought that you’re the only one who truly...)

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective. It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish, it encourages you to look creatively at customer issues; while still looking after yourself. Feeling uninspired while preparing a customer service strategy, a father reluctantly takes his daughter to the zoo. The animal antics trigger a brainstorming journey, where his seemingly childlike thoughts convincingly come together. The lessons learned, as the story unfolds, are captured in an A-Z of simple and memorable animal analogies. It’s for anyone who has direct or indirect customer contact. Originally released by Allen & Unwin, Australia’s largest independent publisher, it’s been translated into numerous languages. Les Galbraith Vice President American Express Travel ‘An excellent reference for leaders amidst today’s demanding work life’ Peter Weisner Manager Sales Mercedes Benz ‘Original as well as effective’ Tony Jollye Australian Institute of Management ‘Characteristics that good managers may well take to heart’’

http://www.amazon.com/gp/product/0958011087/?tag=2022091-20

The Customer Service Zoo: Create Customers for Life and a Life for Yourself

(If you’ve ever thought that you’re the only one who truly...)

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective. It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert, Catherine DeVrye. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish, it’s about looking creatively at customer issues; while still looking after yourself. It’s about common sense to make great service common practice. Feeling uninspired while preparing a new customer service strategy, a father reluctantly takes his daughter to the zoo. The animal antics trigger a brainstorming journey, where his seemingly childlike thoughts convincingly come together. The lessons learned, as the story unfolds, are captured in an entertaining A-Z of simple and memorable animal analogies. It’s for anyone who has direct or indirect customer contact; from management level to front line staff, public or private sector, large or small organizations. Now available as an e-book in August 2012, it was originally released in 1999 by Allen & Unwin, Australia’s largest independent publisher and translated into numerous languages. Les Galbraith Vice President American Express Travel ‘An excellent reference to those leaders working towards achieving leadership for today’s demanding work life’ Peter Weisner Manager Sales Mercedes Benz ‘Original as well as effective’ Ben Dalton Manager Client Services Queensland Treasury ‘An incredibly innovative and effective way for managers to quickly understand client service’ Liz Burrows Quality Assurance Manager Blackmores Vitamins ‘A lively jargon free read that will give long term benefits in improving quality of service’ Tony Jollye Australian Institute of Management ‘Characteristics that good managers may well take to heart’’ About the author: This book is written in the same easy to read and lively style which saw ‘Good Service is Good Business’, #1 on the Australian and Taiwanese best seller list. Catherine DeVrye, former Australian Executive Woman of the Year, is a leading global speaker on customer service and managing change and has presented on 5 continents to Fortune 500 clients, small businesses and government organizations. Her delightfully humorous approach to presenting serious content has earned repeat business amongst clients such as American Express, AT&T, Australian Tourism, Coca-Cola, Commonwealth Bank, Ernst & Young, 3M, Mercedes, Qantas, Red Cross, Royal Australian Airforce, More information on www.greatmotivation.com

http://www.amazon.com/gp/product/B008XJFF78/?tag=2022091-20

Hope Happens!: Words of Encouragement for Tough Times

(Have you or someone you know lost a loved one...or a dear...)

Have you or someone you know lost a loved one...or a dear friend or a four-legged friend? Have you suffered a broken heart or a broken leg? Are you worried by loss of health...loss of wealth...loss of job...or loss of perspective? Whether the loss is temporary or permanent, this book will help you find courage to get on with getting on. When you've lost whatever it is that's important in your life, it's important to find hope. The inspiring words of others, who have survived tough times and walked that rocky road in the past, can help you on your path today to create your own tomorrows. The author understands coping with change from both a professional and personal perspective...from an orphanage in Canada, to carrying the Olympic torch on the day of the opening ceremony of the Sydney 2000 Olympics; from her adoptive parents dying of cancer when she was 21, to her own recovery as a cancer survivor; from arriving in Australia jobless, to being named Australian Executive Woman of the Year. This book contains her black and white photos from every continent on earth to symbolize our universal human spirit; plus her favourite quotes about overcoming adversity; They have helped her continue her journey in times of deepest despair, and can help you and those you love. The original printed edition was a best seller and proved a great Hallmark gift book. Now available as an e-book and royalties go to the Cancer Council of NSW.

http://www.amazon.com/gp/product/B016ZEWK2A/?tag=2022091-20

Hope Happens!: -words of encouragement for tough times

(Have you or someone you know lost a loved one...or a dear...)

Have you or someone you know lost a loved one...or a dear friend or a four-legged friend? Have you suffered a broken heart or a broken leg? Are you worried by loss of health...loss of wealth...loss of job...or loss of perspective? Whether the loss is temporary or permanent, this book will help you find courage to get on with getting on. When you've lost whatever it is that's important in your life, it's important to find hope. The inspiring words of others, who have survived tough times and walked that rocky road in the past, can help you on your path today to create your own tomorrows. The author understands coping with change from both a professional and personal perspective...from an orphanage in Canada, to carrying the Olympic torch on the day of the opening ceremony of the Sydney 2000 Olympics; from her adoptive parents dying of cancer when she was 21, to her own recovery as a cancer survivor; from arriving in Australia jobless, to being named Australian Executive Woman of the Year. This book contains her favourite quotes about overcoming adversity. They have helped her continue her journey in times of deepest despair, and can help you and those you love. A great gift book and royalties go to the Cancer Council of NSW

http://www.amazon.com/gp/product/0992268117/?tag=2022091-20

Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success

(NEW 4th EDITION! Good Service is Good Business: 7 Simple ...)

NEW 4th EDITION! Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice. Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you’ll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success: S elf-esteem E xceed expectations R ecover V ision I mprove C are E mpowerment It will help your organization-large or small-to become a service leader, like hundreds of DeVrye’s clients such as American Express, Mercedes Benz, 3M, Ernst & Young, Tourism Council, Westpac Bank, Education Department, who comment: …’We had an all time record year and I am confident you contributed to this’ …’A lively jargon-free short read that will give long-term benefits’ …Sowed the seed of change…will result in a 40-50% improvement in productivity.’ ‘This book by an Australian author clearly demonstrates that service excellence knows no global bounds.’ Karl Albrecht, author of Service America Turn best practice into everyday practice to give your profits and reputation a boost!

http://www.amazon.com/gp/product/0958011052/?tag=2022091-20

The Customer Service Zoo

(Feeling uninspired in preparing his new service strategy,...)

Feeling uninspired in preparing his new service strategy, a manager finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations.

http://www.amazon.com/gp/product/8186852395/?tag=2022091-20

Es Buen Negocio Dar Buen Servicio / Good Service is Good Business: 7 Estrategias Simples Para El Éxito (Spanish Edition)

http://www.amazon.com/gp/product/9683814360/?tag=2022091-20

(Serendipity Road ) Author: Catherine DeVrye Nov-2008

http://www.amazon.com/gp/product/B010BAATCW/?tag=2022091-20

Good Service Is Good Business: 7 Simple Strategies for Success

(Good Service is Good Business is a clear, simple, common-...)

Good Service is Good Business is a clear, simple, common-sense approach to making your company a service leader. Published originally in Australia, this new international edition is filled with simple-to-implement ideas that you can put into practice right away to boost your profits and your reputation. Service is a seven-letter word. These are DeVrye's seven simple strategies for success: Self-esteem: Happy employees yield happy customers. Exceed expectations: Promise good; deliver great. Recover: 96% of dissatisfied customers never complain--they just take their business elsewhere. Vision: Appreciate the long-term value of our customers. Improve: Focus on the little things that mean a lot. Care: It costs five times more to acquire a new customer than to keep an existing one. Empowerment: 70% of complaining customers will buy from you again if you resolve the problem in their favor.

http://www.amazon.com/gp/product/1564145565/?tag=2022091-20