Background
Jennerich, Elaine was born on April 17, 1947 in New Castle, Pennsylvania, United States. Daughter of C. Paul and Regina Anna (Wajert) Zaremba.
( Emphasizing training and development, this book covers ...)
Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.
http://www.amazon.com/gp/product/156308466X/?tag=2022091-20
(Customer service plays an important role in the library r...)
Customer service plays an important role in the library reference department. This text shows librarians how to combine creativity with professional expertise in serving patrons. This new edition reflects sociological and technological changes and the ALA's new guidelines.
http://www.amazon.com/gp/product/B00EQC8TF6/?tag=2022091-20
Jennerich, Elaine was born on April 17, 1947 in New Castle, Pennsylvania, United States. Daughter of C. Paul and Regina Anna (Wajert) Zaremba.
AB, Syracuse University, 1968. Medical Science Liaison Society, Drexel University, 1970. Doctor of Philosophy, University Pittsburgh, 1974.
Reformed library CarLow College, Pittsburgh, 1971-1974. Head reformed service Baylor University, Waco, Texas, 1974-1983. Library bond investment Aetna Life and Casualty, Hartford, Connecticut, 1983-1984.
Reformed/media library Virginia Intermont College, Bristol, Virginia, 1984-1985. Library director Emory & Henry College, Emory, 1985-1987. Circulation library University Washington, Seattle, 1988-1989.
Construction coordinator University Washington Libraries, 1989-1991, staff development coordinator, 1991—2006, director organization development and training, since 2006.
( Emphasizing training and development, this book covers ...)
(Customer service plays an important role in the library r...)
Member American Library Association, Phi Beta Mu, Chi Omega.
Married Edward John Jennerich, May 27, 1972. Children: Ethan Edward, Emily Elaine.