Education
University of Arizona.
( Bill is an IT manager at Parts Unlimited. It's Tuesday ...)
Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.
http://www.amazon.com/gp/product/0988262509/?tag=2022091-20
(The Core of Visible Ops Visible Ops is a methodology desi...)
The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.
http://www.amazon.com/gp/product/0975568612/?tag=2022091-20
University of Arizona.
As a student of Gene Spafford, Kim co-authored the open source tool Tripwire while at Purdue University in 1992. He co-founded Tripwire, Incorporated in 1997 with Wyatt Starnes. In 1999, Kim started his work studying Information Technology organizations, capturing and codifying how high performing organizations have Information Technology operations, security, audit, management, and governance working together to solve common business objectives.
Tripwire After Spafford and Kim co-authored Tripwire at Purdue University, Kim co-founded Tripwire, Incorporated in 1997 with Wyatt Starnes in Portland, Oregon.
He served as the Chief Technology Officer there for thirteen years, leaving in July 2010 to become a full-time author and researcher The company grew from 17 to 75 employees in 1999, and reached over 260 employees and $74 million in revenue by 2009.
: Implementing Information Technology Infrastructure Library in 4 Practical and Audible Steps book was co-authored by Kevin Behr and George Spafford and published by Information Technology Revolution Press in June 2005. is now considered an Information Technology "cult classic" by the industry.
(The Core of Visible Ops Visible Ops is a methodology desi...)
( Bill is an IT manager at Parts Unlimited. It's Tuesday ...)