Background
Rossi, Norma M. was born on July 23, 1947 in New York City. Daughter of Attilio G. and Laura (Restani) Rossi.
(Any organization that has shied away from total quality m...)
Any organization that has shied away from total quality management on the premise that TQM is only for manufacturing environments will find this book a real eye-opener. Not only do the authors demonstrate the relevance of TQM to service settings, they show smaller organizations how to benefit from the quality movement. Helps companies eliminate "extra processing"--the additional resources consumed when "things aren't done right the first time".
http://www.amazon.com/gp/product/0873892097/?tag=2022091-20
Rossi, Norma M. was born on July 23, 1947 in New York City. Daughter of Attilio G. and Laura (Restani) Rossi.
Bachelor, City College of New York, 1970. Masters, New School Social Research, 1988.
Director corporation quality, Metropolitan Life Insurance Company. New York City, since 1970. Secretary International Svc.
Quality Association, since 1991.
(Any organization that has shied away from total quality m...)
Member American Society for Training and Development, Human Resources Planning Society.